These terms and conditions apply to customers located in the UK ("Customers") who access the Teorie website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of Teorie, s. r. o. ("Teorie"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
Registered address from Teorie, s. r. o. is Jaurisova 515/4, 140 00 Praha 4, Czech Republic, Company Number: 03107272
You should print a copy of these terms and conditions for future reference.
How to order
Select the goods you require from the Website and click 'Add to bag'
Choose the quantity of goods you wish to purchase from Teorie (the default will be one (1) unit).
Review your bag and make sure all specifications such as size and colour fit your requirements, then click "Secure Checkout"
If you are a new user, you will need to enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address
Once you have set up an account, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Teorie, s. r. o.. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Teorie s. r. o.
After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Teorie.
You will receive an email confirming that Teorie has accepted your order when your order has been processed and is ready for delivery by Teorie.
Once Teorie accepts your order, a contract to purchase the goods from Teorie takes effect between you and Teorie.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery.
However, upon receipt of your order, Teorie will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in Teorie warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Teorie is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
Data protection and privacy
Method of payment
You may pay by Mastercard, VISA, VISA Debit, VISA Electron and Maestro. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
UK delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
UK Delivery options
Teorie offers the delivery by HERMES that cost £5. Delivery takes 3 – 5 working days.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.
Returns and exchanges
Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.
Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
personalised or bespoke items;
any items that have been inseparably mixed after delivery.
You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
When do I have to cancel my order by?
Your cancellation period ends 14 days after the day on which the items are delivered to you. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
How do I notify you that I want to cancel my order?
You can cancel by sending an email to email@example.com or by post to:
140 00 Praha
You need to give Teorie a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
How do I send my items back?
You must return your items by post to the below address no later than 14 days after the day on which you informed Teorie that you would like to cancel your order;
140 00 Praha
Any returns are at your own risk. For your protection, Teorie recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.
How much money will be refunded to me?
Teorie, s. r. o. will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Teorie, s. r. o. will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
Teorie, s. r. o. will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Teorie receives the items you are returning back from you.
Items that are incorrect or require exchange
Please clearly state on the Return form the reason for return and whether you require a refund or exchange. Teorie is only able to exchange items for the same product.
Teorie advises that you send items back via registered post. The return address is:
140 00 Praha
Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Teorie at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Teorie may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Teorie has received back. If a refund or reimbursement is payable to you, Teorie, s. r. o. will transfer the money using the same method originally used by you to pay for your purchase.
Teorie aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Teorie 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
Tier 1: within 14 days of receiving the defective item, you can choose to receive either:
a repair or replacement; or
a full refund.
Tier 2: if more than 14 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Teorie depending on what is reasonable in the circumstances); or
return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).
If you think you have received a defective item, please return the items back to Teorie including details where possible of:
Your Order Number
Product Code/Product Name
Details of the fault
Whether you would prefer a refund or a repair or replacement
Teorie advises that you send items back via registered post. The return address is:
140 00 Praha
Teorie will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.
Teorie, s. r. o. will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Teorie confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Warranty and limitation of our liability
If Teorie fails to comply with these terms and conditions, Teorie shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Teorie's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Teorie will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit Teorie's liability for:
(a) death or personal injury caused by Teorie's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for Teorie to exclude or attempt to exclude its liability.
Whilst Teorie adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
Teorie will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Teorie's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Teorie 's reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Teorie 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Teorie will have an extension of time for performance for the duration of that period. Teorie will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Applicable laws require that some of the information or communications Teorie sends to you should be in writing. By accessing the Website, you accept that communication with Teorie will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Teorie provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Our right to vary these terms and conditions
Teorie reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Teorie unless:
any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
Teorie notifies you of any changes to these terms and conditions before it accepts your order, in which case Teorie has the right to assume that you have accepted the change to the terms and conditions unless you notify Teorie to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
These terms and conditions shall be subject to Czech law.
The court of Czech Republic shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.